LinkDotNet DSL at Home
Posted by hatim
I have to confess that I have never owned a DSL connection. It was always a Fiber optic connection or a shared T1 line at the workplace/university. With the ongoing price wars for DSL connections I decided to get a connection for my self at home (actualy it was for my sister). The connection was ordered in April 2008 and then there was a long wait. Every time I would call to them they would make up some excuse. In the end around June 15th I decided to lynch the call center guys. In limits of decency I lynched him on the phone, and the next thing you know that with in 24 hours the installation of modem was done. It was running fine for one week, when it suddenly it stopped working.
On inquiring from the people in Tech support I was told that this connection was not installed to begin with. I admit that there were probably few loose ends to tie, for example when ever there was an incoming or outgoing phone call the DSL connection would drop. And even though the connection was dropped if the DSL device was on, there would be noise. I had to literally beg the equipment installation guy to make my connection work as I had lots of work to catch up to, he gave me some one elses ID (how typical of Pakistan, solve a problem by breaking rules).
Then I lodged a complains a few times with PTCL(the telephone company) to clear the noise and they always give me a token number (like its a big prize). In short getting a DSL connection in Pakistan is not easy even though as compared to previous years prices have come down considerably. With no electricity or sane internet I wonder why people think Pakistan is an ideal place for outsourcing.
About a decade ago when I worked as a contractor for the US government, we had a budget for bribes necessary to get NISN circuits delivered on time in India and Russia. Of course we didn't call them bribes, but they were more effective than lynching-by-phone if I had to guess :)